Rental Policy

  • Due to the limited availability,minimum rental required is 4 weeks until further notice.
  • Rates are guaranteed only with confirmed reservation. "confirmation code is required." Due to the limited availability, all deposits paid to make the reservation are non-refundable in case of reservation cancellation. 
  • All offered cars on website are subject to availability, all rates are subject to change without notice.
  • Special rates offered are for "Los Angeles and LA county use only" unless it is agreed and stated on rental agreement.
  • Mileage included is 50 miles per day unless otherwise stated on rental agreement.
  • For all “Local Use Only” rentals, rental vehicle shall not be taken farther than 60 miles radius of city of Los Angeles. If the vehicle is taken without company's written authorization,there would be a $75.00 per day charge applied for the days that the rental vehicle is used beyond the area.In addition, customer would be fully responsible for cost of repair ,possible breakdown and physical damage,and any other related fees such as towing fee while they are using the rental beyond the authorized area.
  • For all “Southern California Use Only ” rentals , rental car shall not be taken farther than 120 miles radius of city of Los Angeles .If the vehicle is taken without company's written authorization,there would be a $75.00 per day charge applied for the days that the rental vehicle is used beyond the area.In addition, customer would be fully responsible for cost of repair ,possible breakdown and physical damage,and any other related fees such as towing fee while they are using the rental beyond the authorized area.
  • Due to limited vehicle availability, cancellation fee on confirmed long term reservations would be 18% of the total rental fee.

  • DEZ INC. DBA ARROW RENT A CAR accepts National and International driver’s license. International driver’s license should be accompanied by National driver’s license.

  • All quotes are valid for 24 hours . All reservations must be confirmed within 24 hours.

  • DEZ INC. DBA ARROW RENT A CAR does not charge for airport fee and under age fee for over 5 days rentals.Driver must be over 21 at the time of the rental, carry an actual and valid driver's license,and have a major credit card.

  • DEZ INC. DBA ARROW RENT A CAR operates first come, first served .In order for us to guarantee rates, customers must make a reservation and get a confirmation number prior to pick up date.Reservation can be made over the phone or via email.

  • DEZ INC. DBA ARROW RENT A CAR accepts American Express, Discover, Visa, and Master Cards.

  • Free Tourist Attraction brochures are available .

  • Rates are subject to change without notice.

  • DEZ INC. DBA ARROW RENT A CAR offers one child seat free of charge on rentals over 5 days and with advanced request.

  • Per company’s policy,the minimum age required for renting a car is 21 years old.

  • Due to limited car availability,there will be no refund in case of early return or termination of rental agreement.

  • Rental cars are prohibited from entering Mexico at any time.
  • All rental vehicles are absolutely "smoke free"and violation of this policy would result in a charge up to $300.00. 

DEZ INC. DBA ARROW RENT A CAR CURRENTLY HAS A SINGLE OFFICE LOCATED IN THE CITY OF INGLEWOOD,CA BY LAX AIRPORT, AND ABSOLUTELY IS NOT AFFILIATED WITH ANY OTHER CAR RENTAL COMPANY THAT MAY DO BUSINESS UNDER THE SAME NAME IN DIFFERENT CITIES, STATES, OR COUNTRIES.

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